Effective Date: August 17, 2025

Welcome to the Pro-Tech Carpet & Pressure Cleaning website (hosted on Google Sites). These Terms and Conditions ("Terms") outline the rules for using our website and engaging our services for carpet steam cleaning, upholstery cleaning, tile & grout cleaning, spot/odor removal, pet stain removal, and outdoor pressure cleaning (including soft wash techniques) in Barron County and a 50-mile radius around Chetek, Wisconsin. By accessing our website or booking services, you agree to these Terms. If you do not agree, please do not use our site or services.

1. Website Use

• Access and Content: Our website provides information about our services, including descriptions, pricing estimates (if provided), and contact options. All content is for informational purposes only and may change without notice. We aim for accuracy but do not guarantee it.

• User Conduct: You agree not to misuse the site (e.g., no unauthorized copying, hacking, or spam). We may terminate access if these Terms are violated.

• Intellectual Property: All text, images, logos, and materials on the site are owned by Pro-Tech or licensed to us. You may not reproduce or distribute them without written permission.

2. Services and Bookings

• Service Descriptions: We offer residential cleaning services as detailed on our Services page. These are subject to availability and may vary based on your home's condition (e.g., severe stains may require additional treatments).

• Bookings and Quotes: Quotes are provided via our contact form, email, phone, or text and are estimates only. Final pricing depends on an on-site assessment. Bookings are confirmed upon mutual agreement, typically via email or text.

• Payments: Payment is due upon completion of services unless otherwise agreed. We accept cash, checks, or electronic transfers (details provided at booking). Late payments may incur fees.

• Cancellations and Rescheduling: Cancellations within 24 hours of the scheduled service may incur a fee (up to 50% of the quoted amount). We reserve the right to reschedule due to weather (for outdoor services) or unforeseen issues, with reasonable notice.

3. Liability and Warranties

• No Guarantees: While we use professional methods and equipment, results may vary based on surface age, condition, or prior damage. We do not guarantee complete stain removal or perfect outcomes.

• Limitation of Liability: Pro-Tech is not liable for indirect damages (e.g., loss of use, data, or profits) arising from our services or website. Our total liability is limited to the service fee paid. We carry insurance for accidental damage during services; claims must be reported within 48 hours.

• Customer Responsibilities: You must provide safe access to areas needing cleaning, remove valuables, and disclose any hazards (e.g., fragile items or allergies to cleaning products).

4. Photos and Videos

We may take before-and-after photos or videos of our work for internal quality control, training, or marketing purposes (e.g., on our website or social media). These will not include identifiable information such as names, addresses, faces, or license plates. By booking our services, you grant us permission to use such anonymized media. If you prefer we not take photos/videos, please notify us in advance, and we'll respect your request.

5. Dispute Resolution

Any disputes arising from these Terms or our services will be governed by Wisconsin law and resolved in Barron County courts. We encourage informal resolution first—contact us at info@protechcleanwi.com or (715) XXX-XXXX.

6. Changes to Terms

We may update these Terms at any time. Changes will be posted here with a new effective date. Continued use of the site or services after updates means you accept them.

7. Contact Us

For questions about these Terms, reach out to:

• Email: info@protechcleanwi.com

• Phone/Text: (715) XXX-XXXX

• Address: Pro-Tech Carpet & Pressure Cleaning, Chetek, WI 54728

Proudly serving Barron County, Rice Lake, Cumberland, Eau Claire, Chippewa Falls, and surrounding areas with trusted cleaning services.