Effective Date: August 17, 2025

At Pro-Tech Carpet & Pressure Cleaning, we value your trust and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website (hosted on Google Sites), contact us via phone, text, email, or our contact form, or use our carpet cleaning and pressure washing services in Barron County and a 50-mile radius around Chetek, Wisconsin. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to provide our services and respond to your inquiries. This includes:

• Contact Information: Name, email address, phone number, and physical address (e.g., for scheduling carpet steam cleaning or pressure washing in Chetek, WI).

• Service Details: Information you provide about your cleaning needs (e.g., type of service, pet stains, or roof cleaning requests) through our contact form, emails, or calls/texts.

• Website Usage Data: Automatically collected data like IP addresses, browser type, or pages visited, managed by Google Sites analytics for site improvement.

We do not collect sensitive data like payment information through our website; payments are handled securely offline or via third-party processors (if applicable).

2. How We Use Your Information

We use your data solely to deliver and improve our services, including:

• Responding to inquiries and scheduling services (e.g., providing quotes for carpet cleaning near Chetek or pressure washing in Barron County).

• Communicating appointment confirmations, updates, or follow-ups via email, phone, or text.

• Improving our website and services by analyzing usage patterns (e.g., via Google Analytics).

• Complying with legal obligations, such as record-keeping for business purposes.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

As a sole proprietorship, we take reasonable steps to secure your data:

• Contact form responses are stored securely in Google Forms/Drive, accessible only to Pro-Tech.

• Emails and texts are managed on password-protected devices.

• We use reputable third-party tools (e.g., Google Sites) with their own security measures.

• Physical records (if any) are kept in a secure location.

While we strive to protect your data, no online system is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your data only in these limited cases:

• With service providers (e.g., Google for form storage or analytics) who follow strict privacy standards.

• To comply with legal requirements (e.g., if required by law enforcement in Wisconsin).

• In the case of a business transfer (e.g., if Pro-Tech is sold), data may be transferred to the new owner under the same privacy terms.

5. Your Rights and Choices

You have control over your personal information:

• Access or Correction: Request to see or update the data we hold by contacting us at info@protechcleanwi.com or (715) XXX-XXXX.

• Deletion: Request deletion of your data, except where we’re required to keep it for legal reasons (e.g., business records).

• Opt-Out: Reply “STOP” to texts or unsubscribe from emails (if we send promotional content).

Residents of California (if applicable) have additional rights under CCPA, such as requesting data disclosures. Contact us to exercise these rights.

6. Cookies and Tracking

Our website, hosted on Google Sites, may use cookies or similar technologies for basic analytics (e.g., tracking page visits). These are managed by Google Sites and help us improve user experience. You can manage cookie preferences via your browser settings.

7. Third-Party Links

Our site may link to external platforms (e.g., Google Maps for our Chetek location). We’re not responsible for their privacy practices. Please review their policies separately.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children. If you believe we have such data, contact us immediately.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted here with a new effective date. Check back periodically for updates.

10. Contact Us

For questions, concerns, or to exercise your data rights, reach out to:

• Email: info@protechcleanwi.com

• Phone/Text: (715) XXX-XXXX

• Address: Pro-Tech Carpet & Pressure Cleaning, Chetek, WI 54728

Proudly serving Barron County, Rice Lake, Cumberland, Eau Claire, Chippewa Falls, and surrounding areas with trusted cleaning services.